Terms of Sale

The Fitzwilliam Museum manages this website on behalf of the University of Cambridge Museums group (more information: https://www.museums.cam.ac.uk).

Your contract is at all times with the individual museum you book tickets for. The tickets remain the property of the individual museum for whom they are sold. If you are booking or purchasing etickets, specific terms apply. You can find these below.

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) and services (“Services”) listed on our website https://tickets.museums.cam.ac.uk (“our site”) to you. Services may include the provision of places at conferences or on courses. Please read these terms and conditions carefully before ordering any Products or Services from our site. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products or Services from our site.

Your visit to any of the University of Cambridge Museums is at all times subject to any notice to visitors we post on the premises, and our standard admissions guidelines as may be amended from time to time, listed below. In addition, you and any persons for whom you have bought tickets must comply with any reasonable instructions given to you by our staff or any third party instructed on our behalf during your visit.

1. Information about us

1.1 https://tickets.museums.cam.ac.uk is a site operated by the Chancellor, Masters and Scholars of the University of Cambridge (“we” or “us”) acting through The Fitzwilliam Museum and other University of Cambridge Museums which are departments of the University of Cambridge.

2. Ticket reselling

2.1 You may not re-sell or transfer paid tickets without our prior written consent. We will (subject to our sole discretion) refuse entry to any person who attempts to enter an Event with a ticket that has been resold or transferred without our written consent and no compensation whatsoever is payable by us if this occurs.

3. Concessions

3.1 In circumstances where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required to obtain entry to an Event.

4. Lost tickets

4.1 We will not be responsible for any tickets that are lost, stolen or destroyed. Replacement tickets will be issued at our discretion.

5. If there is a problem with your tickets

5.1 If you have any questions or complaints about your tickets please contact us by telephoning 01223 333230 or by writing to us at tickets@museums.cam.ac.uk or Visitor Services, The Fitzwilliam Museum, Trumpington Street, Cambridge CB2 1RB.

6. Your status

6.1 By placing an order through our site, you warrant that you are a business user, or if you are a consumer, that

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old.

7. How the contract is formed between you and us

7.1 After placing an order, you will receive an e-mail from us acknowledging that we have received and accept your order (“the Acknowledgement”). Your order constitutes an offer to us to buy a Product or Service. Orders are subject to acceptance by us, and the contract between us (“Contract”) will only be formed when we send you the Acknowledgement.

7.2 The Contract will relate only to those Products and those Services which we have confirmed we will provide in the Acknowledgement. We will not be obliged to supply any other Products or Services which may have been part of your order unless confirmed in a separate Acknowledgement.

7.3 You warrant that all information provided to us by you for the purposes of the Contract is complete and accurate.

8. E-tickets

8.1 Once your online booking has been confirmed an order confirmation will be sent to the email address you specified in your order, at which point a contract will come into existence between you and us. No agreement is formed between you and us for the sale of etickets until we email you with this confirmation.

8.2 It is your responsibility to check prior to purchase that the information you have supplied to us with regards to your eticket requirements is accurate.

8.3 On arrival at the Event or Exhibition for which your etickets are valid, you may be required to show the following to in order to validate your etickets and obtain entry to the relevant Event:

(a) in circumstances where a concession is claimed, proof of identity and concession entitlement (for example of age or student status);

(b) a legible printout of your etickets; or a legible electronic version on a mobile device;

the credit or debit card used to purchase the etickets.

(c) If you fail to produce any of the above items you may not (subject to the discretion of the Museum) be admitted to the relevant Event using your eticket.

8.4 Any persons for whom you have not bought an eticket who wish to enter an Event will be required to pay the standard entry rates applicable to the relevant Event.

8.5 Should cancellation of an Event or Exhibition (or any part of it), be necessary we will attempt to contact you (by email to the email address provided in your order) in advance to arrange substitute tickets. Please check your email inbox before travelling to the Museum to avoid an unnecessary journey should an Event or Exhibition be cancelled.

9. Our Status

9.1 Please note that in some cases, we accept orders as agents on behalf of our partners. You accept that the resulting legal contract is subject to these terms and conditions, except that you contract with the partner in place of us.

10. Availability and delivery

10.1 All orders for Products will be fulfilled and delivered within 30 days from the date of the Acknowledgement, unless the parties agree otherwise. In the event that this is not possible, due to exceptional circumstances, or otherwise, we will contact you directly to arrange another mutually agreeable delivery date.

11. Risk and Title

11.1 Products purchased will be at your risk from the time of delivery.

11.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

12. Price and Payment

12.1 The price of any Products or Services will be as quoted on our site at the time of order, except in cases of obvious error.

12.2 These prices are, where applicable, inclusive of a sum representing UK VAT and delivery costs to destinations in the UK. Delivery costs for the dispatch of Products to other destinations will be added to the total amount due prior to the placing of any order.

12.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acknowledgement.

12.4 Our site contains a large number of Products and Services and it is always possible that, despite our best efforts, some of the Products or Services listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product or Service’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or providing the Service, or cancel your order and notify you of such cancellation. Any price paid will be refunded to you but we shall have no liability to you beyond the price paid.

12.5 Payment for all Products must be by credit or debit card. We accept payment with most major debit and credit cards. Please note we do not accept American Express.

13. CANCELLATION AND REFUNDS OF MEMBERSHIPS AND OTHER NON-TICKET PRODUCTS

13.1 You may cancel a Contract for the purchase of a Membership at any time, without giving any reason, within 14 days, beginning on the day after you received the Membership. You will receive a full refund of the price paid for the Membership in accordance with our refunds policy. The cancellation period will expire after 14 days.

13.2 To cancel a Contract for a Membership, please call our helpline number on +44 (0) 1223 332933 or inform us in writing by e-mailing your decision to cancel to development@fitzmuseum.cam.ac.uk. You may inform us electronically to this email address or via post to Development Department, The Fitzwilliam Museum, 20 Trumpington Street, Cambridge CB2 1RB. You must clearly state your intention to cancel. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

13.3 You will not have any right to cancel a Contract for the supply of any of the following Products that are:

· bespoke or customised goods;

· which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; goods received sealed for health protection or hygienic reasons once unsealed;

· audio or video recordings or computer software if they have been unsealed by you;

· goods once they have been inseparably mixed after delivery;

· contracts to leisure activities if the contract provides for a specific date or period of performance; and

· services which have been fully performed.

13.4 The cancellation period will expire after 14 days from the day after the date of the acknowledgement.

13.5 If you cancel this Contract, we will reimburse you all payments received from you including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

13.6 You must also return any Product(s) concerned to us within 14 days, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may make a deduction from the reimbursement to you for the loss in value of the goods supplied, if the loss results in unnecessary handling by you.

13.7 We will make reimbursement without undue delay and in any event no later than:

(a) 14 days after the day we receive back from you any goods supplied;

(b) (if earlier) 14 days after the day you provided evidence you have returned the goods;

(c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

13.8 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of this reimbursement. We may withhold any reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, which is the earliest.

13.9 In the event that you claim that the Product is defective, we will examine the returned Product and will notify you of your refund via e-mail within 14 days. We will process the refund due within 14 days of receipt of the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

14. Cancellation and refunds of orders for services

14.1 If you have not entered into a Contract for services for the purposes of your business, trade or profession, you are acting as a consumer and have the right cancel the Contract (including, for the avoidance of doubt, any Contract for the provision of a place at a course or conference) at any time within 14 days from day of the conclusion of the Contract For Services, for any reason whatsoever.

14.2 The cancellation period will expire after 14 days from the day of conclusion of the Contract for Services and after this period the general cancellation provisions will apply.

14.3 To exercise the right to cancel please contact us at tickets@museums.cam.ac.uk, or call +44 (0) 1223 333230, or via post to The Fitzwilliam Museum, Trumpington Street, Cambridge CB2 1RB For the avoidance of doubt, to meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

14.4 If you cancel this Contract for Services, we will reimburse you all payments received from you including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). For the avoidance of doubt, any ancillary contracts entered into shall automatically be cancelled with immediate effect.

14.5 If you requested to begin the performance of the services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

14.6 Express request to start the services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. by email. If you subsequently decide to cancel the contract, you will be liable to pay us an amount which is in proportion to the services performed until you have communicated your decision to cancel, in comparison to the full coverage of the contract.

14.7 The right to cancel no longer applies if the services have been fully performed following an express request to start within the cancellation period.

14.8 If you are not acting as a consumer, then any cancellation right shall be limited to that set out in Clause 16, subject to any special conditions which may have been notified in advance.

15. Cancelling a contract (non-consumer)

15.1 If you cancel a Contract for services at any time not being a consumer, or, if you are a consumer, at any time after expiry of the 14 day cooling-off period, we will be entitled to withhold all or a proportion of the price paid for the services, as specified in relation to the services in question prior to booking. If nothing shall have been specified, the amount withheld shall be:-

· at any time more than 30 days before the date on which the services are due to begin, 15% of purchase price;

· at any time 30 days or fewer before the date on which the services are due to begin, 100% of the purchase price.

This entitlement to withhold all or a proportion of the purchase price shall also apply in relation to any part of a contract for services which is cancelled at any time whether not by a consumer, to the extent that it represents a contract for the supply of food or accommodation.

15.2 We will make all reasonable efforts to deliver the course or conference as outlined on the website and in any brochure. However we reserve the right to:-

· alter the timetable, location or presenters specified for a conference or course; and

· make reasonable amendments to the content and syllabus of a course or conference when necessary.

15.3 We reserve the right to cancel the provision of services including any event course or conference by giving you notice in writing at any time up to the day before the services are due to start. We will refund all fees paid by you and will endeavour to offer a transfer to another course or conference as an alternative, subject to payment or refund of any difference in purchase price. You are strongly advised to take out insurance against cancellation of any event if your travel costs are likely to be substantial.

15.4 We reserve the right to cancel your registration for the provision of any services, including any course, conference or other event in our absolute discretion and refund all fees paid by you, irrespective of whether the service course, conference or event itself is to proceed, without any further liability on our part.

15.5 We also reserve the right to terminate the provision of any service or to exclude you from any course, conference or other event after its commencement if in our absolute discretion we consider that you are impeding the provision of the service or other of our activities or your presence is bringing or threatening to bring the University or any part of it or its subsidiaries into disrepute. In these circumstances we will refund all fees paid by you but will have no further liability to you in respect of such termination or exclusion.

15.6 We will unless otherwise agreed refund any money received from you using the same method originally used by you to pay for your purchase.

16. Our liability and intellectual property

16.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

16.2 We warrant to you that any Service purchased from us through our site will be provided with reasonable skill and care and make reasonable efforts to ensure that it is provided on any date specified, or otherwise in a timely manner.

16.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product or Service you purchased

16.4 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

16.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:

(a) loss of income or revenue;

(b) loss of business;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

Provided that this clause 17.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 17.1, 17.2 or 17.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 17.5.

16.6 Nothing in these terms and conditions shall give you any right or other licence to use copy or otherwise use or exploit in any way any intellectual property contained in any Product or in the content of any course or conference or other event or service provided to you in accordance with these terms and conditions, unless expressly specified prior to order.

17. Written communications

17.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18. Notices

18.1 All notices given by you to us must be given to The Fitzwilliam Museum, 20 Trumpington Street, Cambridge CB2 1RB (on behalf of The Chancellor Masters and Scholars of the University of Cambridge at The Old Schools, Trinity Lane, Cambridge CB2 1TN) or info@fitzmuseum.cam.ac.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 19 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

19. Transfer of rights and obligations

19.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

19.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

20. Events outside our control

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

20.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

20.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

21. Waiver

21.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

21.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

21.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 19.

22. Severability

22.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

23. Entire Agreement

23.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

23.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

23.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

24. Our right to vary these terms and conditions

24.1 We have the right to revise and amend these terms and conditions from time to time

24.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

25. Law and jurisdiction

25.1 Contracts for the purchase of Products or Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions of Sale were last updated on 6 May 2022.